Privacy Policy
Privacy Policy Last updated: [31/1/2026] Welcome to Karooto Store Company LTD. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard user data when using our mobile applications (Customer App and Driver App) and related services, in compliance with Google Play User Data Policy. By using our applications, you agree to the collection and use of information as described in this policy. 1. Information We Collect 1.1 Personal Information We may collect personal information necessary to operate the e-commerce delivery service, including: Full name Phone number Email address Delivery address Account login details This information is used to create accounts, process orders, and complete deliveries. 1.2 Location Information Customer Application The customer app may use location data to: Determine delivery address Check service availability Improve delivery accuracy Location is collected only while the app is in use and with user consent. Driver Application (Including Background Location) The driver application collects and uses location data as a core functionality, including while the app is running in the background. Types of location data collected: Precise location (GPS) Approximate location How location data is used: Assign nearby delivery orders to drivers Enable real-time delivery tracking during active orders Provide navigation to pickup and drop-off locations Ensure accurate and timely order completion Background location usage: Location data may be collected while the app is running in the background strictly for delivery operations, including: Tracking drivers during active delivery tasks Updating delivery status in real time Ensuring route accuracy until the order is completed Consent and control: Background location access is requested explicitly from drivers Location data is collected only when the driver is online or handling an active order Drivers may disable location access at any time through device settings Location data is not used for advertising or marketing purposes. 1.3 Order and Transaction Information We collect order-related data such as: Products ordered Order status and history Delivery details Payment processing is handled securely by third-party payment providers. We do not store sensitive payment information such as credit or debit card numbers. 1.4 Device and Usage Information We may collect non-personal technical data, including: Device type and operating system Application usage data Crash reports and performance logs This data is used to improve app stability, security, and performance. 2. How We Use Your Information We use collected data to: Process and deliver orders Provide customer and driver support Enable real-time delivery tracking Improve application functionality Prevent fraud and ensure security Comply with legal and regulatory requirements 3. Information Sharing and Disclosure We do not sell or rent user data. Information may be shared only in the following cases: With delivery drivers for order fulfillment With trusted service providers required to operate the service (e.g., hosting, payment processing) When required by law or legal authorities In the event of a business transfer, merger, or acquisition All third parties are required to protect user data and use it only for authorized purposes. 4. Data Retention User data is retained only for as long as necessary to: Complete orders and deliveries Meet legal or regulatory obligations Users may request deletion of their data by contacting us. 5. Data Security We apply reasonable technical and organizational measures to protect personal data from unauthorized access, misuse, or disclosure. However, no electronic transmission or storage method is completely secure. 6. User Rights and Choices Users have the right to: Access their personal information Request correction or deletion of data Withdraw location permissions at any time through device settings Opt out of promotional communications 7. Children’s Privacy Our applications are not intended for children under the age of 13, and we do not knowingly collect personal data from children. 8. Third-Party Services Our applications may integrate third-party services necessary for functionality. We are not responsible for the privacy practices of external services and encourage users to review their policies. 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. 10. Contact Us If you have any questions regarding this Privacy Policy or data practices, please contact us: Email: info@karooto.so Phone: +252-611778891 Address: Hodan District, Mogadishu, Somalia
